This section covers each Area Of Concern, using screenshots from more
established websites, which are similar to yours. The information in this section
might include, but not be limited to:
- "Quick Wins" which could be accomplished quickly, and make a huge impact,
with little investment.
- Specific tasks to accomplish Objectives
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The client is free to get services independently, or Compugasm will perform this service silently.
Any skills not provided "in-house" will be fully disclosed. You expressed Copywriting as an
additional skill. The contact to perform this service will be disclosed if/when appropriate.
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Avaluxe
True, the keywords help search engines find you. But Google is constantly on the look-out for
cheaters. Run-on paragraphs full of keywords is considered cheating. It might work in the short
term, but long term results are always better than short term gains.
All Google has to do is "flip a switch" and now you're being penalized for cheating. The keywords
should be normal parts of your text, or cleverly hidden in small groups. Not only will search engines
consider this proper, but people will actually be drawn to read it.
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The Blog of Avaluxe
Some Clients will desire to independently edit or update their Web pages after completion of the
site as a way to control costs, and avoid the expense of a Maintenance Agreement. Blogs are so
easy, literally a caveman can do it.
What Avaluxe does with her blog, is use it to make new product announcements and newsletters.
This is far easier than making custom pages within the shopping cart software to feature new items.
As you see here, Avaluxe customers leave favorable comments about her products, or ask
questions directly related to her newest offerings. Comments could be disabled, or held for review
before being published. Additionally, spam postings are automatically deleted so minimal
undesired conversations will clutter up your blog.
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http://www.ava-luxe.com/is an example craft website, that has features relevant to your business.
Here is a breakdown of how this site accomplishes the objectives you should be trying to attain.
- Better customer service: All customer issues are resolved on one screen, accessible
from the main navigation. This single customer service page contains all the information
needed to resolve issues. There are no accounts, logins, forms, or tracking numbers
required.
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Make the effort to address the two most major browsers.
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Most organizations don't need content management software. Unless you have a very busy website
with lots and lots of content being published, the return on investment is not there. The promise of
a CMS, is in the magic of technology to sweep away any and every problem. But they're 10x more
complicated, and therefore 10x as many headaches. The majority of those who do require such
software need a very simple, streamlined solution like a blog.
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You listed Copywriting as an additional skill. The client is free to get services independently, or
Compugasm will perform this service silently. Any skills not provided "in- house" will be fully
disclosed if/when appropriate.
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In addition to Copywriting, the KEYWORDS and DESCRIPTION tags on each page should be spell
checked.
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They must be reserved for frequently asked questions, since that's the only thing that makes a
FAQ a useful website feature. Infrequently asked questions undermine users' trust in the website.
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Respect the user's preferences and let them resize text as needed. Also, specify font sizes in
relative terms -- not as an absolute number of pixels.
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Rewrite text to make it more compelling, or hiring a professional photographer to shoot better
photos is a better investment. People prefer predictable navigation and static menus.
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Put the burden on the computer, not the human: let users enter data in the format they prefer.
- Cut any questions that are not needed. For example, do you really need a salutation
(Mr/Ms/Mrs/Miss/etc.)?
- Don't make fields mandatory unless they truly are.
- Support auto-fill by avoiding unusual field labels (just use Name, Address, etc.).
- Set the keyboard focus to the first field when the form is displayed. This saves a click.
- Allow flexible input of phone numbers, credit card numbers, and the like. It's easy to have the
computer eliminate characters like parentheses and extra spaces. This is particularly
important for elderly users, who tend to suffer when sites require data entry in unfamiliar
formats. Why lose orders because a user prefers to enter a credit card number in nicely
chunked, four-digit groups rather than an undifferentiated, error-prone blob of sixteen digits?
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Nowhere on the site is an "email to friend" link because it isn't convenient for the customer.
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The more that things behave consistently, the more users understand what they can do and the
greater their sense of system mastery. The mail links should indicate that they're email addresses,
either by their format (donald@duck.com) or their wording (send email to customer support). Don't
place mailto links on names; clicking on people's names should usually lead to their biography.
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The Developer offers two kinds of maintenance agreements.
- The Client pays a fixed monthly rate for such things as changing prices to eCommerce items,
adding additional inventory, making moderate graphic changes, and coordinating with the Host
Provider.
- The customer pays on an 'as needed' hourly basis.
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PROBLEM:
If you don't have a newsletter, then publishing one is probably the single-highest ROI action you
can take to improve your Internet presence.
SOLUTION:
Email newsletters let you maintain a relationship with your customers that lasts beyond their visits
to your site. The newsletter is the perfect website companion because it answers a different user
need: newsletters keep customers informed and in touch with the company.
Newsletters require little technology. I discuss how to work more efficiently when writing blogs,
newsletter, etc... on my blog. Blogs are great for this. If you do have a newsletter, then improving it,
will likely make it several times more valuable.
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Avaluxe
One of the simplest ways to improve product pages is to show better photographs. Having several
additional photos that show different angles and close-up details. This may or may not be
something you have control over. But high quality photographs are essential to making people feel
good about buying online, and convey the value in the product their buying. Having these photos in
a standard size train customers to focus their attention to areas of the screen where you want it.
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Press releases really don't need to be posted, except if your legally required to post them by
government agencies. Just know that they are not the reason any sane person would decide to
come to your website. A website that places press releases on its homepage is communicating a
clear message: We couldn't be bothered writing useful web content so we just threw up this dross.
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Avaluxe
Even if you have a small and clearly defined product line, you must make the differences blatantly
obvious on your site. Designing product pages according to user needs is a highly targeted way to
encourage sales.
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No specific programming language is required.
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Basic search friendly information filled out
Even the basics could be done for minimal expense. For example, you have to write meaningful
page titles that actually explain the page's content so that people will know what they'll get when
they click on a search hit.
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Have people who are expert in writing and editing in that language, or don't make multi- language
sites. Instead of one website English website, you now have an additional website, for each
additional language.
Grammatical errors will not instill confidence in your customers. The reader doesn't look at the
translated website, and then buy from you because you made an effort. Would you buy from a
website fully of mistakes?
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