1. Business Objectives
New Customers Better Customer Service More Sales Lower Advertising Cost
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Website Strategy Diagram
You've specified Informational as your type of site. But I'll expand on what Business Objectives are, just incase no-one has brought it up.
Before you spent the time and money building a website, think about why you are doing it. Are you trying to generate leads, sell widgets, or both? This will impact on the design of the website, its content, and ways in which you choose to promote the website, and inform your current and potential customers that it exists.
Keep in mind the reality of your business. If you have a complex product that requires a detailed consultative sales process, it is probably not realistic to have an eCommerce site. Your objectives should drive the content and the design.
  • Company Strategy: the overall goals that the company has for developing its business as outlined in the business plan.
  • Marketing Strategy: the plan to promote the company to its chosen markets. The internet marketing should form part of an integrated marketing plan.
  • Internal Requirements: this may be to enhance customer service or support, increase sales (either online or offline) or increase prospect registration, for example.
  • External Factors: influences such as the actions of competitors which need to be matched, changes in market demands or requirements, or perhaps changes to legal requirements.
1.1 New Customers
Avaluxe gains new customers by winning their trust, and confidence. Customers sense considerable effort was spent in presenting the unique gifts in the best possible way. Therefore, if Avaluxe cares deeply about their reputation, then by extension they care about the customer.
1.2 Better Customer Service
All customer issues are resolved on one screen, accessible from the main navigation. This single customer service page contains all the information needed to resolve issues. There are no accounts, logins, forms, or tracking numbers required.
1.3 More Sales
Customers are buying the "whole package" of confidence and customized gifts not found elsewhere. With customers won over, Avaluxe is able to charge a premium for their home-made products, and gives direct access from the home page.
1.4 Lower Advertising Cost
Avaluxe knows that having a "wow" factor, makes the site more likely to spread by word of mouth. Therefore, they spend less money on paid advertisements which aren't as effective.