2. Areas Of Concern
Additional Skills Blocks of Text Blog Branding Browser Incompatibility CMS Copywriting FAQ are Infrequent Fixed Font Size Flash Forms Horizontal Scrolling Hosting Service Links Maintenance Multiple Languages Newsletters Photography Press Releases Product Differentiation Programming Language SEO
Primary skill:
Websites-Brochure (Standard HTML)

Secondary skills:
Flash for Websites, Search Engine Optimization (SEO/M)

Employer questions:
(1) Would you be willing to send a resume that details your past experience with website design?
The online version is here: http://www.compugasm.com/resume.htm
Following this link, you will be able to download the PDF version if needed.

(2) Would you be willing to offer references for any past work that you have done?
Following this link http://www.compugasm.com/websites.htm will take you to all the websites. There are 20 available for online viewing.
2.1 Additional Skills
We would provide some of the text that would be used; however, we would need someone with expertise in website content writing as well.
2.2 Blocks of Text
graphic

A wall of text intimidating, and painful to read if the font is too small.
2.3 Blog
There are some Areas Of Concern that you haven't mentioned.
  • Website hosting
  • Accessible by the site owner
  • Site growing with a business
  • Search engines
  • Notifies customers that your site has updated.
  • Google indexing
  • Easy design changes
  • Content Management

2.3.1 Having a Domain Name Owned by a blog Service
graphic
A blog URL with free hosting.
Yes, it's tempting to start a new blog on one of the services that offer free accounts. It's easy, it's quick, and it's obviously cheap. But it only costs $8 per year to get your personal domain name and own your own future. Having a blog address ending in blogspot.com, typepad.com, etc. will soon be the equivalent of having an @aol.com email address or a Geocities website: the mark of a naive beginner who shouldn't be taken too seriously. The longer you stay at someone else's domain name, the higher the cost of going independent.
2.3.2 Irregular Publishing Frequency
There's a limit to the value you can provide with a short comment. Such postings are good for generating short-term traffic, and they're definitely easy to write. But they don't build sustainable value. Think of how disappointing it feels when you're searching for something and get directed to short postings in the middle of a debate that occurred years before, and is thus irrelevant.
graphic
For most blogs, daily updates are probably best, but blogs take a lot of work to maintain. You shouldn't post when you have nothing to say. It might take you only an hour to write a blog posting, but thousands of people can do that too. Sometimes a single paragraph holds the idea that can increase a site's conversion rate, such as mentioning guest bloggers, or new additions to products, like you've done. But generally your posts should be considered a resource, and not a news flash.
graphic
Demonstrate Leadership
What matters is that the comprehensive treatment of a topic. The beauty of the blogosphere is that it's a self-organizing system. Whenever something good appears, other blogs link to it and it gets promoted in the system and gains higher visibility. Thorough content's added value can rise above the threshold where customers become willing to be separated from their money. This is the true measure of a sustainable business.
Why are paying customers (the people who matter) attracted by detailed information? Because systematic and comprehensive coverage is more actionable. It also protects them against the risk of losses caused when something important is overlooked.
2.3.3 Links Don't Say Where They Go
Tell people where they're going and what they'll find at the other end of the link. Provide information on link mouseovers that fits with your content. Quality links from external websites will help get more of the right people to your website. Well written links within your website will ensure your readers can act in a way you want them to. Linking is about driving action. It’s about getting the right people to the right content as quickly as possible.

graphic

Quality links within your website is very important. Here are some tips:
  • Avoid the use of “Click here”, “Find out more”, “Download now”.
  • Links should be clear and precise. They should create a call to action. Correct: “Book now for Boston content management workshop”.
  • Always have a HTML version of your links, as this makes your page more accessible, as well as easier for a search engine to index.
  • Have a site map/index that is presented in HTML format, as this makes your website easier for a search engine to index.
2.3.4 No Author Biographies
Anonymous postings have less influence than something that's personal.
graphic

SOLUTION
Readers want to know more about you, and your business is based on connecting on a personal level with customers.
graphic
2.3.5 No Author Photo
A photo is important because visitors relate more easily to somebody they've seen. The brain is better at recognizing faces, and that often works better than logos. Also, if you expect to be quoted in the press, you should have high-resolution photos available for download.

graphic
2.3.6 Nondescript Posting Titles
Visitors should get a good understanding of what the article talks about, by reading its headline. Avoid cute or humorous headlines that make no sense out of context. Descriptive headlines are important for search engines and whatnot.
Sample bad headlines:
  • More Winners!!
  • More Prizes and Today's Winners!
  • New Product

Sample good headlines:
  • Headbands To Keep Cool
  • Lynn Anne Cutler as our guest designer for the month of August
2.3.7 The Calendar is the Only Navigation
graphic
Example Calendar
WordPress blogs have a calendar feature. A timeline is rarely the best way to find information. Use the category feature so users can see all postings on a certain topic. Ten to twenty categories are appropriate.
2.3.8 Subtopic
2.4 Branding
You have established an online presence with blogs, forums, and a store. However, they look completely different from each other, and could have a more consistent look among all your products.
  • There is a logo on your site, but having it stretched out for different screen resolutions is something which is easily fixed. Different sizes could be created, or maybe it's your desire to have a new identity created.
  • Coming up with a consistent look and feel for your site. The pages that feature profiles of fellow craft people, are different color, but why?
graphic

Strip away from your website all non-core content. If it’s not directly furthering your objectives, it shouldn't be there. If it’s not driving specific, quantifiable actions, it shouldn't be there.

graphic
2.5 Browser Incompatibility
graphic

Rendering a website perfectly on all browsers isn't worth the effort. However, don't turn away customers because they user a different browser, and can't see your content.
2.6 CMS
Most organizations don't need content management software. Unless you have a very busy website with lots and lots of content being published, the return on investment is not there. The promise of a CMS, is in the magic of technology to sweep away any and every problem. But they're 10x more complicated, and therefore 10x as many headaches. The majority of those who do require such software need a very simple, streamlined solution like a blog.
2.7 Copywriting
We would provide some of the text that would be used; however, we would need someone with expertise in website content writing as well.
2.7.1 Spelling
Overly literal search engines are unable to handle typos, plurals, hyphens, and other variants of the query terms.
2.8 FAQ are Infrequent
2.9 Fixed Font Size
graphic

Style sheets give websites the power to disable a Web browser's "change font size" button and specify a fixed font size. About 95% of the time, this fixed size is tiny, reducing readability significantly for most people over the age of 40.
2.10 Flash
Despite such good intentions, most of the Flash that Web users encounter each day is bad Flash with no purpose beyond annoying people. Using Flash for navigation is almost as bad. Flash should not be used to jazz up a page.
2.11 Forms
PROBLEM
Forms tend to be too big, featuring too many unnecessary questions and options
  • Picky, overly specific forms. Splitting what users see as a single piece of information into multiple fields means that users must waste time moving the cursor around. A typical example is credit car numbers. Many sites, for example, force users to enter credit card numbers as 1234567890123456, rather than letting them put spaces between groups of four digits, which significantly reduces the risk of errors.

2.12 Horizontal Scrolling
People hate scrolling left to right. Vertical scrolling seems to be okay, maybe because it's much more common. Web pages that require horizontal scrolling in standard-sized windows, such as 800x600 pixels, are particularly annoying.
2.13 Hosting Service
Yes, it appears the client needs this.
2.13.1 Domain Name Registration
Yes, it appears the client needs this.
2.14 Links
2.14.1 Email To Friend
Nowhere on the site is an "email to friend" link because it isn't convenient for the customer.
2.14.2 Mailto: Unexpecteded
Interaction of navigating your site, must meet users' expectations. When you click a link you don't expect to spawn an email program. Violated expectations create a sense of oppression, where technology rules humans and reduces their ability to steer the interaction.
2.15 Maintenance
Continual Assistance (as needed)
2.16 Multiple Languages
Automatic translation software IS much cheaper than getting people to manage it.
2.17 Newsletters
PROBLEM:
If you don't have a newsletter, then publishing one is probably the single-highest ROI action you can take to improve your Internet presence.
SOLUTION:
Email newsletters let you maintain a relationship with your customers that lasts beyond their visits to your site. The newsletter is the perfect website companion because it answers a different user need: newsletters keep customers informed and in touch with the company.
Newsletters require little technology. I discuss how to work more efficiently when writing blogs, newsletter, etc... on my blog. Blogs are great for this. If you do have a newsletter, then improving it, will likely make it several times more valuable.
2.18 Photography
graphic

People can't touch and feel your products. If you have expensive items in a store, having low quality photos available undermines the value of your products.
2.19 Press Releases
Press releases really don't need to be posted, except if your legally required to post them by government agencies. Just know that they are not the reason any sane person would decide to come to your website. A website that places press releases on its homepage is communicating a clear message: We couldn't be bothered writing useful web content so we just threw up this dross.
2.20 Product Differentiation
graphic

When you have multiple products in the same category, product differences must be obvious to people without industry expertise. Isn't jewelry or beauty sold in a Boutique? Additionally, NEW products should be at the top, out of alphabetical order.
2.21 Programming Language
No specific programming language is required.
2.22 SEO
2.22.1 Search
graphic
General HTML page with important elements missing
Visitors increasingly depend on search as a primary interface to the Web. While search is getting fairly good for the Internet at large, it remains miserable on most websites and intranets. People search with their own keywords. When they scan a page of search results, they are looking for a match. Should they decide to come to your page they are looking for an even greater match.