These are areas where your online presence is causing problems, and need to be
addressed.
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We have the system set-up that clients receive an auto-notification after
placing an order. In the Terms and Conditions (see below) we specify that
they will separately receive an email as well, stating the expected delivery
time of their order. I need this 48 hours to see when that particuar item can
be shipped.
I asked Sadie to change the auto-reply as follows, but don't know if she did.
The title of the auto-reply should be " Notification" instead of "Order
confirmation", I don't know if she did that, please check.
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When adding items to the cart, there is no basket to let the customer know a running total of items
they've purchased.
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Packing in keywords like this, not only looks bad aesthetically, but it's almost a guarantee that
search engines will ignore your store, therefore limiting the Google advertising campaigns you
run.
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You haven't heard of blogs when I mentioned them. It's not critical, but since they're practically free,
they're worth looking into.
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The non-Herend items, Lalique and Daum jewelry, the color options vary by item to item.
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In showing me the list of items that your store contains, one of the fields had HTML in it.
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These items are special ordered by the Merchant, because they have a long delivery time.
Customers do a 20 % deposit at the time of the order. Something to this effect:
Herend's List price: $100
Our price: $90
20% Deposit to pay at time of order: $18
NOTE: It must be clearly stated these prices are for DEPOSITS only, and not actual item prices.
Customer enthusiasm is causing additional labor in canceling these transactions.
NOTE: Must also include instructions on how to manually charge clients for all items including
Herend items set up with a deposit.
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DHL International Shipping doesn't work.
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If you have expensive items in a store, having low quality photos available undermines the value of
your products. Your concerns were customer confidence... As a customer, this presentation does
not instill me with confidence that you care enough about your own storefront.
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Previous developer had said this information could not be removed.
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Browser Window
An alert is displayed, informing the customer that their transaction is not secure. This is affecting
sales.
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Could not change the text from PRICE to DEPOSIT
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